From eca213b1c3be602ddad47e0556ec134b245221f7 Mon Sep 17 00:00:00 2001 From: Ren Jones <153645623+ren-jones@users.noreply.github.com> Date: Fri, 30 Aug 2024 11:00:06 -0500 Subject: [PATCH] Create Out-of-date-Billing.md New article --- .../expensify-billing/Out-of-date-Billing.md | 29 +++++++++++++++++++ 1 file changed, 29 insertions(+) create mode 100644 docs/articles/expensify-classic/expensify-billing/Out-of-date-Billing.md diff --git a/docs/articles/expensify-classic/expensify-billing/Out-of-date-Billing.md b/docs/articles/expensify-classic/expensify-billing/Out-of-date-Billing.md new file mode 100644 index 000000000000..d6529dfd8e1c --- /dev/null +++ b/docs/articles/expensify-classic/expensify-billing/Out-of-date-Billing.md @@ -0,0 +1,29 @@ +--- +title: Out-of-date Billing +description: What to do if you receive an out-of-date billing notification +--- + +A notification that your workspace has out-of-date billing will appear for one of the following reasons: + +- A workspace you’re an Admin for has an expired/invalid payment card or insufficient funds. +- Your company’s Expensify trial has ended and it’s time to [upgrade your subscription](https://help.expensify.com/articles/expensify-classic/expensify-billing/Change-Plan-Or-Subscription). + +## Step 1: Determine who the billing owner is + +1. Hover over **Settings** and click **Workspaces**. +2. Click the name of the workspace that has the `!` symbol next to it. +3. Review who is listed as the Billing Owner. +4. Have this person complete the steps below, or you can click **Take Over Billing** if you will take over handling payments for the Expensify workspace. + +## Step 2: Retry payment or update the payment card + +{% include info.html %} +This step must be completed by the Billing Owner. +{% include end-info.html %} + +1. Ensure that the card or bank account has sufficient funds for the payment. +2. Hover over **Settings** and click **Account**. +3. Click the **Payments** tab on the left. +4. Click **Retry Billing** if there were originally insufficient funds in the payment account, or click **Add Payment Card** to add a payment method. + +Once the payment is processed, the out-of-date billing notification will disappear.