Android -Notification- Tapping the notification does not open the correct chat

[kbecciv]

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Action Performed:

1. Launch the app
2. Close NewDot app.
3. Wait for ~5 minutes.
4. Send a message from B to A. A push notification should appear
5. After about 10 seconds, put the device on airplane mode. Passed
6. Double-tap the notification

Expected Result:

Double-tap the notification. It should open NewDot to the correct chat, and the new message should be available.

Actual Result:

Tapping the notification does not open the correct chat when the app is closed

Workaround:

Unknown

Platform:

Where is this issue occurring?

• iOS
• Android

Version Number: 1.1.67.0

Reproducible in staging?: Yes

Reproducible in production?: No

Email or phone of affected tester (no customers): applausetester+cbecciv@applause.expensifail.com/Feya86Katya

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

Screen_Recording_20220526-082055_New.Expensify.mp4

Expensify/Expensify Issue URL:

Issue reported by: Applause - Internal Team

Slack conversation:

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[OSBotify]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open StagingDeployCash deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

Triggered auto assignment to @pecanoro (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[Julesssss]

At first glance it doesn't look like any of the PRs could have introduced this... Next step is to check the previous fix to confirm when this regression occurred.

[pecanoro]

@Julesssss I was trying to reproduce this and the funny thing is that I don't get any push notifications at all in Android, I tried a few times and nothing.

[Julesssss]

Android notifications have been flakey for a while for me. Usually I can get them to work if I log out of web, log out of mobile and then sign in again on the mobile app.

(Just commuting home, then I'll try myself)

[AndrewGable]

I think this is specific to offline mode and we should put it on hold or close it until we are done with offline first refactoring. If this occurs during online mode, then we can look into it as a deploy blocker.

[AndrewGable]

Also this seems like a duplicate of #8963

[pecanoro]

I don't get notifications half of the time. Anyways, when they do, regarding opening the right chat, it hasn't been working for me in months though, but again, not sure if that's the case for everyone.

[AndrewGable]

You shouldn't get notifications when you are "online" on web or have very recently used another client, so I am not sure if your behavior is a bug or expected. I added logic to go to the correct report, but have not seen a video of it not working while online, so if you could reproduce that would be good to know!

[pecanoro]

I am logging out from my desktop before testing notifications. When notifications don't work, I have to do what Jules suggested, log out from my account on mobile too and then log in again. But after a while, they stop showing, well, it's more like hit or miss because sometimes I get them. Let me send record a video about it. But again, this might be happening only to me since I had this problem for months, so not a deploy blocker. Someone else with an Android could test too I guess.

[AndrewGable]

Agreed not a deploy blocker

[pecanoro]

Anyways, since this is related to offline mode, I am going to close it!

[kbecciv]

Issue is reproduced with build 1.2.27.0

Record_2022-11-11-19-06-38_4f9154176b47c00da84e32064abf1c48.mp4

[pecanoro]

The issue that we were waiting for has been merged so we can reopen this one to see if it is still reproducible

[MelvinBot]

Current assignee @lschurr is eligible for the Bug assigner, not assigning anyone new.

[MelvinBot]

Bug0 Triage Checklist (Main S/O)

• This "bug" occurs on a supported platform (ensure Platforms in OP are ✅)
• This bug is not a duplicate report (check E/App issues and #expensify-bugs)
  • If it is, comment with a link to the original report, close the issue and add any novel details to the original issue instead
• This bug is reproducible using the reproduction steps in the OP. S/O
  • If the reproduction steps are clear and you're unable to reproduce the bug, check with the reporter and QA first, then close the issue.
  • If the reproduction steps aren't clear and you determine the correct steps, please update the OP.
• This issue is filled out as thoroughly and clearly as possible
  • Pay special attention to the title, results, platforms where the bug occurs, and if the bug happens on staging/production.
• I have reviewed and subscribed to the linked Slack conversation to ensure Slack/Github stay in sync

[pecanoro]

Trying to replicate this again...

[pecanoro]

It does not open the chat indeed, it opens the LHN for me if I click while being offline.

[Prince-Mendiratta]

@pecanoro I'm unable to reproduce it on latest prod build from play store on Android 13, followed the steps correctly except double tapping the notification, my phone is too responsive, opens the app on first tap :face-palm:.

Is it necessary to double tap the notification to reproduce this?

[pecanoro]

I didn't double-tap, but I made sure my phone was offline/plane mode before opening the notification.

[mvtglobally]

Issue not reproducible during KI retests. (First week)

[pecanoro]

If Applause can't reproduce it either, let's close it then and we can reopen if at some point this comes back.

[kbecciv]

Issue is reproductible on build 1.3.28.3

Screen_Recording_20230615_212411_New.Expensify.mp4

[pecanoro]

@kbecciv Can you open a new issue for this? It seems it's not exactly the same issue as I see in the video that this is happening even while being online.

[kbecciv]

Sure, will do!

[pecanoro]

Closing per the above comment! We are creating a new issue as the bug is not the same.