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The bot embed code link breaks Teams #11436
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Hi @MoChilia, we tried to repro this issue in New Teams both in MS Teams web and desktop client and observed that this works fine. We are able to navigate to bot chat using this deep link format: We have |
Hi @Prasad-MSFT, thanks for your reply! My Microsoft Teams version is |
Please note that only new users who open the bot's deep link will experience Teams crashing. It works well for bots already added in my chat. |
@MoChilia, initially we tried to repro this issue in New Teams both in MS Teams web and desktop client and observed that this works fine. We are able to navigate to bot chat using this deep link format: Later as suggested, tried accessing the deep link with a new user login who hasn't installed the app at their end . In this case also we can navigate to that particular app chat page (although it doesnt allow us to post any message in that bot chat as its not installed) |
@Prasad-MSFT, thanks for the investigation. I believe it's due to the Teams version. When I use the Teams with a lower version, it works. It's now working well on the Microsoft Teams version |
Hi everyone, We all have the same version of Teams (24193.1805.3040.8975) and the same client version (49/24071128825) |
Hi @ths4u, I'd like to share with you a temporary workaround: Go to Settings > About Teams > Early Access > Public Preview ->Restart Teams. While this might help, I agree that Teams should provide a stable experience on this feature across all versions. |
@MoChilia Thank you for this workaround. It worked for at least one of my team members (we are currently testing it with more people). |
We can confirm that the workaround works. With the workaround or initiating the chat on a mobile phone and later use the chat on desktop (osx) also works. |
Steps to reproduce
The embed code for MS Teams should be found in Azure bot service.
For security concern, here I use the bot id you posted in the document, see https://learn.microsoft.com/en-us/azure/bot-service/channel-connect-teams?view=azure-bot-service-4.0#configure-your-bot-in-azure.
Expected behavior
The link https://teams.microsoft.com/l/chat/0/0?users=28:[my_bot_id] should work fine.
Actual behavior
I previously used the deep link https://teams.microsoft.com/l/chat/0/0?users=28:[my_bot_id] given by Azure Bot Service to chat with my Teams bot. However, new users are currently unable to chat with the bot using this link. When they attempt to open it, Teams freezes and requires a restart. How to solve this issue? Any help will be appreciated!
Error details
No response
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