Android app does not login after update

[raulfiru]

i updated to the new Android version and since then i can't login. It's the same for everyone who updated.

iOS works fine but on Android i have the following:

• if i try via https i get an error
• if it's over http it redirect to an empty blue page with a white rectangle in the middle

Do you guys have a clue? All other platform work great

screens attached

[prohde]

What is your currently running Rocket.Chat version? You can find this by going to http(s)://your-rocket.chat-domain-and-port/api/info.

[raulfiru]

i tried various..

{
"version": "0.13.0",
"compile": {
"date": "2016-01-13T20:33:37.518Z",
"nodeVersion": "v0.10.40",
"arch": "x64",
"platform": "linux",
"osRelease": "3.13.0-63-generic",
"totalMemmory": 7844462592,
"freeMemmory": 4916600832,
"cpus": 2
},
"travis": {
"buildNumber": "2971",
"branch": "develop",
"tag": ""
},
"commit": {
"hash": "54c4ee4107fa8124c2b5a269413599a0f8cb61ee",
"date": "Wed Jan 13 17:10:46 2016 -0200",
"author": "Gabriel Engel",
"subject": "Merge pull request #1897 from RocketChat/fix-flex-cog-dropdown"
},
"branch": "HEAD",
"GraphicsMagick": {
"enabled": false
},
"ImageMagick": {
"enabled": true,
"version": "Version: ImageMagick 6.8.9-9 Q16 x86_64 2015-01-05 http://www.imagemagick.org\nCopyright: Copyright (C) 1999-2014 ImageMagick Studio LLC\nFeatures: DPC Modules OpenMP\nDelegates: bzlib djvu fftw fontconfig freetype jbig jng jpeg lcms lqr ltdl lzma openexr pangocairo png tiff wmf x xml zlib\n\n"
}
}

[prohde]

I am on 0.14.0 and my users are able to log in with the Android app.

[raulfiru]

updated to latest dev... still the same..however in the screen with the white box now i get a notification that it can't connect to server.

could it be connected to the ROOT_URL? i changed it to the public domain... HTTPS...

[raulfiru]

ok, i got it... the TLS certificate chain/root somehow is not trusted on android... but works everywhere else... strange

[Sing-Li]

This is a known problem. See RocketChat/Rocket.Chat.Cordova#59

It will happen if you have changed your ROOT_URL. Bypass is to ensure ALL ROOT_URL values - in the environment variable, in the database, and as specified by the actual URL are the same. Or keep restarting the server until they are the same.

[raulfiru]

i fixed my issue... it was a certificate problem...

i used let's encrypt and created a specific subdomain one. i used *.domain certificate before..and apparently android as issues with it.

[prohde]

Android does not have any issues with my let's encrypt cert, maybe it's the change from the wildcard cert to the subdomain specific one.