[CAL-4373] Dynamic host assignment with Routing Forms #16729
Labels
✨ feature
New feature or request
🎨 needs design
Before engineering kick-off, a designer needs to submit a mockup
routing-forms
area: routing forms, routing, forms
teams
area: teams, round robin, collective, managed event-types
Milestone
Currently, we can route to specific event types based on rules. However, this requires creating a new event type for every rule, even when the only change needed is the assigned hosts. We want to simplify this by introducing routing forms that use a single integrated event type (likely hidden from regular event types) and dynamically assign hosts based on input and team member attributes.
Feature details:
company size < 10
and thecountry = US
, assign all hosts that have the following attributes: region = US, department = customer supportFrom SyncLinear.com | CAL-4373
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