Some Helix VMs are having trouble installing the Helix custom script extension due to authorization errors #3382
Labels
Ops - First Responder
RCA Requested
A Root Cause Analysis (RCA) should be completed once this issue has been resolved.
We are seeing issues in some queues where the machines are being provisioned in Azure, but they are failing to install and run the custom script extension that makes them Helix machines, so we're not seeing any heartbeats for the affected queues.
https://resources.azure.com/subscriptions/f8c1f536-2a9b-41ba-9868-811cc982bb25/resourceGroups/ubuntu.2204.amd64.android.29.open.rt-westus-v2-rg/providers/Microsoft.Compute/virtualMachineScaleSets/ubuntu.2204.amd64.android.29.open.rt-a-scaleset/virtualMachines/34806/instanceView for an example.
This was initially reported in the First Responders channel for the ubuntu.2204.amd64.android.29.open[.rt] queues. Both the regular, and runtime specific queue are affected.
We need to:
Release Note Category
Release Note Description
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