Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Unable to decrypt messages that I received #16086

Open
ayshih opened this issue Jan 7, 2021 · 1 comment
Open

Unable to decrypt messages that I received #16086

ayshih opened this issue Jan 7, 2021 · 1 comment
Labels
A-E2EE T-Other Questions, user support, anything else Z-Rageshake Has attached rageshake (not for log submission process) Z-UISI Unable to decrypt errors

Comments

@ayshih
Copy link

ayshih commented Jan 7, 2021

Description

I received some messages that the web application says it is unable to decrypt (see image below). I can read those same messages on my mobile app without issue. I've clicked "Re-request encryption keys" with no discernable change, but I don't how that's supposed to work.

unable to decrypt

Steps to reproduce

Unknown. I've been able to read all messages since.

Log: will send

Version information

  • Platform: web (in-browser)
  • Browser: Chrome (87.0.4280.88)
  • OS: Windows
  • URL: openastronomy.element.io
@jryans jryans added T-Other Questions, user support, anything else A-E2EE labels Feb 1, 2021
@jryans
Copy link
Collaborator

jryans commented Feb 1, 2021

I have forwarded this to our E2E team to investigate.

@aaronraimist aaronraimist added Z-UISI Unable to decrypt errors Z-Rageshake Has attached rageshake (not for log submission process) labels Dec 21, 2021
@ShadowJonathan ShadowJonathan mentioned this issue Jan 22, 2022
Closed
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
A-E2EE T-Other Questions, user support, anything else Z-Rageshake Has attached rageshake (not for log submission process) Z-UISI Unable to decrypt errors
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
3 participants
@jryans @ayshih @aaronraimist