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support.md

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copyright lastupdated keywords subcollection
years
2020
2020-11-09
getting help, getting support
was-for-vsi

{:shortdesc: .shortdesc} {:external: target="_blank" .external} {:codeblock: .codeblock} {:pre: .pre} {:screen: .screen} {:tip: .tip} {:important: .important} {:note: .note}

Getting help and support

{: #support}

If you have problems with {{site.data.keyword.was4vsi}} or questions about it, you can go directly to the {{site.data.keyword.cloud}} Support page to review featured FAQs, view cloud status, or post questions on Stack Overflow. You can also open a support case. {: shortdesc}

  • You can check the status of the {{site.data.keyword.cloud_notm}} platform and resources by going to the Status page{: external}.

  • You can review Stack Overflow{: external} to see whether other users ran into the same problem. When you use the forum to ask a question, tag your question with "ibm-cloud" so that it is seen by the {{site.data.keyword.cloud_notm}} development teams.

  • If you still can't resolve the problem, you can open a support case. For information about opening a support case, or about case severities and response times, see Working with support cases or Escalating support cases.

To get IBM software support updates, subscribe to My Notifications and other communications{: external}.