From ce16565b5414f2c7cc9fab848a8bc63e743fed60 Mon Sep 17 00:00:00 2001 From: Lisa Cawley Date: Wed, 4 Jan 2023 09:50:54 -0800 Subject: [PATCH] [DOCS] Notify assignees when assigned to a case (#147713) (cherry picked from commit 1528c6a6f98f05d17132b77971a1929684164f9f) --- docs/management/cases/manage-cases.asciidoc | 36 +++++++++++++++++++++ 1 file changed, 36 insertions(+) diff --git a/docs/management/cases/manage-cases.asciidoc b/docs/management/cases/manage-cases.asciidoc index 08a57240799d0f..fd0926893cfd5a 100644 --- a/docs/management/cases/manage-cases.asciidoc +++ b/docs/management/cases/manage-cases.asciidoc @@ -54,6 +54,42 @@ go back to your case. After a visualization has been added to a case, you can modify or interact with it by clicking the *Open Visualization* option in the comment menu. +[[add-case-notifications]] +=== Add email notifications + +// tag::case-notifications[] +You can configure email notifications that occur when users are assigned to +cases. + +For hosted {kib} on {ess}: + +. Add the email addresses to the monitoring email allowlist. Follow the steps in +{cloud}/ec-watcher.html#ec-watcher-allowlist[Send alerts by email]. ++ +-- +You do not need to take any more steps to configure an email connector or update +{kib} user settings, since the preconfigured Elastic-Cloud-SMTP connector is +used by default. +-- + +For self-managed {kib}: + +. Create a preconfigured email connector. ++ +-- +NOTE: At this time, email notifications support only preconfigured connectors, +which are defined in the `kibana.yml` file. For examples, refer to +{kibana-ref}/email-action-type.html#preconfigured-email-configuration[Preconfigured email connector] +and {kibana-ref}/email-action-type.html#configuring-email[Configuring email connectors for well-known services]. +-- +. Set the `notifications.connectors.default.email` {kib} setting to the name of +your email connector. +. If you want the email notifications to contain links back to the case, you +must configure the {kibana-ref}/settings.html#server-publicBaseUrl[server.publicBaseUrl] setting. + +When you subsequently add assignees to cases, they receive an email. +// end::case-notifications[] + [[manage-case]] === Manage cases