diff --git a/src/ONYXKEYS.js b/src/ONYXKEYS.js
index 0d77fc437c7..713dfa3df45 100755
--- a/src/ONYXKEYS.js
+++ b/src/ONYXKEYS.js
@@ -5,6 +5,9 @@ export default {
     // Holds information about the users account that is logging in
     ACCOUNT: 'account',
 
+    // Holds the reportID for the report between the user and their account manager
+    ACCOUNT_MANAGER_REPORT_ID: 'accountManagerReportID',
+
     // Boolean flag only true when first set
     NVP_IS_FIRST_TIME_NEW_EXPENSIFY_USER: 'isFirstTimeNewExpensifyUser',
 
diff --git a/src/components/ArchivedReportFooter.js b/src/components/ArchivedReportFooter.js
index 1b6958fc2e6..c271b0f8c0b 100644
--- a/src/components/ArchivedReportFooter.js
+++ b/src/components/ArchivedReportFooter.js
@@ -70,6 +70,7 @@ const ArchivedReportFooter = (props) => {
                 policyName: `<strong>${ReportUtils.getPolicyName(props.report, props.policies)}</strong>`,
             })}
             shouldRenderHTML={archiveReason !== CONST.REPORT.ARCHIVE_REASON.DEFAULT}
+            shouldShowIcon
         />
     );
 };
diff --git a/src/components/Banner.js b/src/components/Banner.js
index 87808c22af2..3b5a8d66e3a 100644
--- a/src/components/Banner.js
+++ b/src/components/Banner.js
@@ -1,6 +1,7 @@
 import React, {memo} from 'react';
 import PropTypes from 'prop-types';
-import {View} from 'react-native';
+import {View, Pressable} from 'react-native';
+import compose from '../libs/compose';
 import Hoverable from './Hoverable';
 import Icon from './Icon';
 import * as Expensicons from './Icon/Expensicons';
@@ -9,17 +10,45 @@ import Text from './Text';
 import styles from '../styles/styles';
 import * as StyleUtils from '../styles/StyleUtils';
 import getButtonState from '../libs/getButtonState';
+import Tooltip from './Tooltip';
+import withLocalize, {withLocalizePropTypes} from './withLocalize';
 
 const propTypes = {
     /** Text to display in the banner. */
     text: PropTypes.string.isRequired,
 
+    /** Should this component render the left-aligned exclamation icon? */
+    shouldShowIcon: PropTypes.bool,
+
+    /** Should this component render a close button? */
+    shouldShowCloseButton: PropTypes.bool,
+
     /** Should this component render the text as HTML? */
     shouldRenderHTML: PropTypes.bool,
+
+    /** Callback called when the close button is pressed */
+    onClose: PropTypes.func,
+
+    /** Callback called when the message is pressed */
+    onPress: PropTypes.func,
+
+    // eslint-disable-next-line react/forbid-prop-types
+    containerStyles: PropTypes.arrayOf(PropTypes.object),
+
+    // eslint-disable-next-line react/forbid-prop-types
+    textStyles: PropTypes.arrayOf(PropTypes.object),
+
+    ...withLocalizePropTypes,
 };
 
 const defaultProps = {
     shouldRenderHTML: false,
+    shouldShowIcon: false,
+    shouldShowCloseButton: false,
+    onClose: () => {},
+    onPress: () => {},
+    containerStyles: [],
+    textStyles: [],
 };
 
 const Banner = props => (
@@ -32,19 +61,35 @@ const Banner = props => (
                 styles.borderRadiusNormal,
                 isHovered ? styles.activeComponentBG : styles.hoveredComponentBG,
                 styles.breakAll,
+                ...props.containerStyles,
             ]}
             >
-                <View style={[styles.mr3]}>
-                    <Icon
-                        src={Expensicons.Exclamation}
-                        fill={StyleUtils.getIconFillColor(getButtonState(isHovered))}
-                    />
+                <View style={[styles.flexRow, styles.flexGrow1, styles.mw100, styles.alignItemsCenter]}>
+                    {props.shouldShowIcon && (
+                        <View style={[styles.mr3]}>
+                            <Icon
+                                src={Expensicons.Exclamation}
+                                fill={StyleUtils.getIconFillColor(getButtonState(isHovered))}
+                            />
+                        </View>
+                    )}
+                    {
+                        props.shouldRenderHTML
+                            ? <RenderHTML html={props.text} />
+                            : <Text style={[...props.textStyles]} onPress={props.onPress}>{props.text}</Text>
+                    }
                 </View>
-                {
-                    props.shouldRenderHTML
-                        ? <RenderHTML html={props.text} />
-                        : <Text>{props.text}</Text>
-                }
+                {props.shouldShowCloseButton && (
+                    <Tooltip text={props.translate('common.close')}>
+                        <Pressable
+                            onPress={props.onClose}
+                            accessibilityRole="button"
+                            accessibilityLabel={props.translate('common.close')}
+                        >
+                            <Icon src={Expensicons.Close} />
+                        </Pressable>
+                    </Tooltip>
+                )}
             </View>
         )}
     </Hoverable>
@@ -54,4 +99,7 @@ Banner.propTypes = propTypes;
 Banner.defaultProps = defaultProps;
 Banner.displayName = 'Banner';
 
-export default memo(Banner);
+export default compose(
+    withLocalize,
+    memo,
+)(Banner);
diff --git a/src/languages/en.js b/src/languages/en.js
index 0c01680f2c8..1b7e384a92d 100755
--- a/src/languages/en.js
+++ b/src/languages/en.js
@@ -211,6 +211,7 @@ export default {
         beginningOfChatHistoryPolicyExpenseChatPartOne: 'Collaboration between ',
         beginningOfChatHistoryPolicyExpenseChatPartTwo: ' and ',
         beginningOfChatHistoryPolicyExpenseChatPartThree: ' starts here! 🎉 This is the place to chat, request money and settle up.',
+        chatWithAccountManager: 'Chat with your account manager here',
     },
     newMessages: 'New messages',
     reportTypingIndicator: {
diff --git a/src/languages/es.js b/src/languages/es.js
index 5fcaca9d0ee..9fee9c421a5 100644
--- a/src/languages/es.js
+++ b/src/languages/es.js
@@ -211,6 +211,7 @@ export default {
         beginningOfChatHistoryPolicyExpenseChatPartOne: '¡La colaboración entre ',
         beginningOfChatHistoryPolicyExpenseChatPartTwo: ' y ',
         beginningOfChatHistoryPolicyExpenseChatPartThree: ' empieza aquí! :tada: Este es el lugar donde chatear, pedir dinero y pagar.',
+        chatWithAccountManager: 'Chatea con tu gestor de cuenta aquí',
     },
     newMessages: 'Mensajes nuevos',
     reportTypingIndicator: {
diff --git a/src/libs/Navigation/DeprecatedCustomActions.js b/src/libs/Navigation/DeprecatedCustomActions.js
index 1c192d60f93..eb10d9c2f82 100644
--- a/src/libs/Navigation/DeprecatedCustomActions.js
+++ b/src/libs/Navigation/DeprecatedCustomActions.js
@@ -102,16 +102,23 @@ function pushDrawerRoute(route) {
         const screenRoute = {type: 'route', name: newScreenName};
         const history = _.map(state.history ? [...state.history] : [screenRoute], () => screenRoute);
 
-        // Force drawer to close
-        // https://github.com/react-navigation/react-navigation/blob/94ab791cae5061455f036cd3f6bc7fa63167e7c7/packages/routers/src/DrawerRouter.tsx#L142
-        const hasDrawerhistory = _.find(state.history || [], h => h.type === 'drawer');
-        if (!hasDrawerhistory || currentState.type !== 'drawer') {
+        const drawerHistoryItem = _.find(state.history || [], h => h.type === 'drawer');
+        const isDrawerClosed = drawerHistoryItem && drawerHistoryItem.status === 'closed';
+        if (!drawerHistoryItem || currentState.type !== 'drawer') {
+            // Add the drawer item to the navigation history to control if the drawer should be in open or closed state
             history.push({
                 type: 'drawer',
 
-                // If current state is not from drawer navigator then always use closed status to close the drawer
+                // If current state is not from drawer navigator then always force the drawer to close by using closed status
+                // https://github.com/react-navigation/react-navigation/blob/94ab791cae5061455f036cd3f6bc7fa63167e7c7/packages/routers/src/DrawerRouter.tsx#L142
                 status: currentState.type !== 'drawer' || currentState.default === 'open' ? 'closed' : 'open',
             });
+        } else if (isDrawerClosed) {
+            // Keep the drawer closed if it's already closed
+            history.push({
+                type: 'drawer',
+                status: 'closed',
+            });
         }
 
         return CommonActions.reset({
diff --git a/src/pages/home/ReportScreen.js b/src/pages/home/ReportScreen.js
index 2107b4eb5ed..b76237b06b3 100644
--- a/src/pages/home/ReportScreen.js
+++ b/src/pages/home/ReportScreen.js
@@ -30,6 +30,8 @@ import withWindowDimensions, {windowDimensionsPropTypes} from '../../components/
 import OfflineIndicator from '../../components/OfflineIndicator';
 import OfflineWithFeedback from '../../components/OfflineWithFeedback';
 import withDrawerState, {withDrawerPropTypes} from '../../components/withDrawerState';
+import Banner from '../../components/Banner';
+import withLocalize from '../../components/withLocalize';
 import reportPropTypes from '../reportPropTypes';
 
 const propTypes = {
@@ -112,11 +114,14 @@ class ReportScreen extends React.Component {
 
         this.onSubmitComment = this.onSubmitComment.bind(this);
         this.updateViewportOffsetTop = this.updateViewportOffsetTop.bind(this);
+        this.chatWithAccountManager = this.chatWithAccountManager.bind(this);
+        this.dismissBanner = this.dismissBanner.bind(this);
         this.removeViewportResizeListener = () => {};
 
         this.state = {
             skeletonViewContainerHeight: 0,
             viewportOffsetTop: 0,
+            isBannerVisible: true,
         };
     }
 
@@ -191,6 +196,14 @@ class ReportScreen extends React.Component {
         this.setState({viewportOffsetTop});
     }
 
+    dismissBanner() {
+        this.setState({isBannerVisible: false});
+    }
+
+    chatWithAccountManager() {
+        Navigation.navigate(ROUTES.getReportRoute(this.props.accountManagerReportID));
+    }
+
     render() {
         if (!this.props.isSidebarLoaded) {
             return null;
@@ -236,6 +249,16 @@ class ReportScreen extends React.Component {
                         onNavigationMenuButtonClicked={() => Navigation.navigate(ROUTES.HOME)}
                     />
                 </OfflineWithFeedback>
+                {this.props.accountManagerReportID && ReportUtils.isConciergeChatReport(this.props.report) && this.state.isBannerVisible && (
+                    <Banner
+                        containerStyles={[styles.mh4, styles.mt4, styles.p4, styles.bgDark]}
+                        textStyles={[styles.colorReversed]}
+                        text={this.props.translate('reportActionsView.chatWithAccountManager')}
+                        onClose={this.dismissBanner}
+                        onPress={this.chatWithAccountManager}
+                        shouldShowCloseButton
+                    />
+                )}
                 <View
                     nativeID={CONST.REPORT.DROP_NATIVE_ID}
                     style={[styles.flex1, styles.justifyContentEnd, styles.overflowHidden]}
@@ -300,6 +323,7 @@ ReportScreen.propTypes = propTypes;
 ReportScreen.defaultProps = defaultProps;
 
 export default compose(
+    withLocalize,
     withWindowDimensions,
     withDrawerState,
     withNetwork(),
@@ -326,5 +350,8 @@ export default compose(
         policies: {
             key: ONYXKEYS.COLLECTION.POLICY,
         },
+        accountManagerReportID: {
+            key: ONYXKEYS.ACCOUNT_MANAGER_REPORT_ID,
+        },
     }),
 )(ReportScreen);
diff --git a/src/styles/styles.js b/src/styles/styles.js
index 488dfa84c00..f6a75ae0a42 100644
--- a/src/styles/styles.js
+++ b/src/styles/styles.js
@@ -321,6 +321,10 @@ const styles = {
         backgroundColor: 'transparent',
     },
 
+    bgDark: {
+        backgroundColor: colors.dark,
+    },
+
     opacity0: {
         opacity: 0,
     },