Unable to upload photo/choose proof type/switch camera in application window.

[ZYWWYZ123]

Hi everyone,

Hi all,
Hello GitHub Education support team,
I have some difficulties while applying for Students Developer Pack, especially when it requires me to upload my proof:

• There is no “upload” button in where it should be. The only I saw is the camera button. I tried using virtual camera to capture and upload image (including all student status information required ), but it seems the system can’t recognize the characters correctly and I was rejected at once.
• Also according to the guidance document, there should be a button to choose proof type, but I saw nothing there.
• When I tried to switch camera, it doesn’t work properly and nothing appears. Clicking the “take photo “ button only results in a blank image. I tired on my iPhone and iPad, unfortunately, same thing happened again and again. Only camera in front of my device (also, that’s the default camera the webpage uses ) correctly working, which makes it very difficult to take a clear photo.

I tried on my laptop, iPhone and iPad, but problems above always happen and they confused me a lot.
Thank you for your help and guidance! I’m looking forward to solve these problems and complete my application successfully.

Best wishes.

[samueltexa]

Hi @ZYWWYZ123,
Clear your browser’s cache and cookies, as old or corrupted files might be causing the upload and camera issues.

[chungyu1108]

try using an updated browser, clearing cache, and ensuring camera permissions are granted. If the camera isn't working, switching devices or using a different browser may help. You can also contact GitHub support directly with detailed information and screenshots to resolve the issue. Hopefully, this will allow you to complete your application smoothly.

[KamcyAhaka]

Hi @chungyu1108, do you happen to know a way to contact GitHub Support on the free plan? I am experiencing the same issues as @ZYWWYZ123 and I've done everything you suggested to no success - updated browser, multiple browsers, different devices, cleared app data.

[KamcyAhaka]

Hi @ZYWWYZ123 , were you able to fix this issue? If so how did you fix it?

[ZYWWYZ123]

Hi @KamcyAhaka. Sorry but I really don’t know how to fix it😢. I just printed the document out and eventually used the front camera to take a photo.