diff --git a/build.washingtonpost.com/docs/resources/guides/user-education.mdx b/build.washingtonpost.com/docs/resources/guides/user-education.mdx index c42aca231..91ca67f97 100644 --- a/build.washingtonpost.com/docs/resources/guides/user-education.mdx +++ b/build.washingtonpost.com/docs/resources/guides/user-education.mdx @@ -211,6 +211,7 @@ The level of detail is determined by several factors, primarily based on the com - Low Detail: Appropriate for experienced users who only need brief reminders or notifications. 3. **Criticality of Information** + - High Detail: Essential if missing the information could lead to significant issues, errors, or user frustration. - Low Detail: Adequate when the information is helpful but not critical to the user's success or safety. @@ -222,7 +223,9 @@ The level of detail is determined by several factors, primarily based on the com src="/img/resources/guides/user_education_detail.png" /> ---- ## Assess the Level of Engagement +---{" "} + +## Assess the Level of Engagement When designing user education content, consider the level of engagement needed based on user interaction requirements, learning goals, and the urgency of the communication. Here's how to approach it: @@ -371,7 +374,7 @@ We've aligned key components with their inherent interaction patterns within our width={920} height={920} maxWidth="100%" - alt="A image with that place components on a matrix the y axis being level of detail from low to high and x axis being engagement from passive to active" + alt="A image with that place components on a matrix the y axis being level of detail from low to high and x axis being engagement from passive to active." src="/img/resources/guides/user_education_matrix.png" />