Merge pull request #28300 from Expensify/muttmuure-user-roles

Update User-Roles.md

docs/articles/expensify-classic/manage-employees-and-report-approvals/User-Roles.md

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-title: Coming Soon
-description: Coming Soon
+title: User Roles
+description: Each member has a role that defines what they can see and do in the workspace. 
 ---
-## Resource Coming Soon!
+
+# Overview
+
+This guide is for those who are part of a **Group Workspace**.
+
+Each member has a role that defines what they can see and do in the workspace. Most members will have the role of "Employee."
+
+# How to Manage User Roles
+
+To find and edit the roles of group workspace members, go to **Settings > Workspaces > Group > [Your Specific Workspace Name] > Members > Workspace Members**
+
+Here you'll see the list of members in your group workspace. To change their roles, click **Settings** next to the member’s name and choose the role that the member needs.
+
+Next, let’s go over the various user roles that are available on a group workspace.
+
+## The Employee Role
+
+- **What can they do:** Employees can only see their own expense reports or reports that have been submitted to or shared with them. They can't change settings or invite new users.
+- **Who is it for:** Regular employees who only need to manage their own expenses, or managers who are reviewing expense reports for a few users but don’t need global visibility. 
+- **Approvers:** Members who approve expenses can either be Employees, Admins, or Workspace Auditors, depending on how much control they need.
+- **Billable:** Employees are billable actors if they take actions on a report on your Group Workspace (including **SmartScanning** a receipt).
+
+## Workspace Admin Role
+
+- **What can they do:** Admins have full control. They can change settings, invite members, and view all reports. They can also process reimbursements if they have access to the company’s account.
+- **Billing Owners:** Billing owners are Admins by default. **Workspace Admins** are assigned by the owner or another admin.
+- **Billable:** Yes, if they perform actions like changing settings or inviting users. Just viewing reports is not billable.
+
+## Workspace Auditor Role
+
+- **What can they do:** Workspace Auditors can see all reports, make comments, and export them. They can also mark reports as reimbursed if they're the final approver.
+- **Who is it for:** Accountants, bookkeepers, and internal or external audit agents who need to view but not edit workspace settings.
+- **Billable:** Yes, if they perform any actions like commenting or exporting a report. Viewing alone doesn't incur a charge.
+
+## Technical Contact
+
+- **What can they do:** In case of connection issues, alerts go to the billing owner by default. You can set a technical contact if you want alerts to go to an IT administrator instead.
+- **How to set one:** Go to **Settings > Workspaces > Group > [Workspace Name] > Connections > Technical Contact**.
+- **Billable:** The technical contact doesn’t need to be a group workspace member and so is not counted towards your billable activity.
+
+Note: running expense analytics from **Insights** follows the same rules. All the reports and data graphs you generate will be created based on the expense data you have access to.
+
+# Deep Dive
+
+## Expense Data Visibility
+
+The amount of expense data you can see depends on your role within any group workspaces you're part of:
+
+- **Employees:** Whether you're on a free or paid plan, if you're not approving expenses, you'll only see your own expenses.
+- **Approvers:** If you approve expenses for your team and also submit your own, you can view both individual and team-wide expenses and analytics.
+- **Admins:** Users with an admin role can see analytics and data for every expense report made by anyone on the workspace.
+
+If you need to see more data, here are some options:
+
+- **Become an Admin:** Check within your organization if you can be upgraded to an admin role in your group workspaces.
+- **Become a Copilot:** Ask to be added as a **Copilot** to an existing admin account, which will allow you some additional viewing privileges.
+- **Become an Approver:** You could also be added as an **Approver** in an existing workflow to view more data.
+
+