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PagerDuty Public Support Scripts

This is a collection of miscellaneous scripts that the PagerDuty Support Team has written and collected over time. Their purpose is to perform specific, limited-scope tasks through the REST API that cannot (as of the time that they are written) be performed through the PagerDuty UI.

This README shall serve as both a set of instructions on the usage of these scripts and a description of how this repository is to be maintained and organized.

Contents

Howto

Each of the directories within this repository describes a task in snake_case carried out by the script(s).

In each of these directories shall be the script(s) that carry out the task, plus documentation on usage.

Each script can be run as a standalone program, i.e.:

./name-of-script.lang <options>

As opposed to requiring it to be run as follows, although it is also an option:

<interpreter> name-of-script.lang <options>

If including the command line flag -h, the script shall print out instructions for usage ("helptext").

The directory shall also contain a file README.md containing any additional usage instructions that cannot be included in the helptext and/or historical information about the origin of the script (i.e. original author/source) and how it has been used / can be used.

Installing Dependencies

In some cases, scripts will require additional software modules or libraries in order to run.

Python Scripts

If the script is written in Python, the directory shall include a file requirements.txt, which can be used to install dependencies with pip as follows:

pip install -r ./requirements.txt

The program pip must be installed in the local operating system in order to perform this type of dependency installation.

More information on requirements files can be found in the pip documentation, at pip.pypa.io.

Ruby Scripts

If the script is written in Ruby, the directory shall include a file Gemfile specifying gem dependencies that can be used to install them using the bundle command.

Rubygems will need to installed in the local operating system in order to perform this type of dependency installation.

More information on gemfiles and Bundle can be found here: bundler.io/gemfile.html

Contributing

In addition to following each of the above conventions, i.e. residing in its own directory, each script shall begin with a "shebang" line as follows:

#!/usr/bin/env <interpreter>

where <interpreter> is the language command (i.e. ruby, python, perl etc.). Specific versions of interpreters (i.e. Python 2.7 or Python 3) shall be specified in the name of the executable. If the generic name is used (i.e. python), the script should be written such that it is compatible with the widest possible range of versions that might be available on any given operating system.

License and Copyright

Copyright (c) 2016, PagerDuty All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

  • Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

  • Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

  • Neither the name of [project] nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.