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Bug in AgentTicketPrint with DynamicField Type Title #590

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StefanRother-OTOBO opened this issue Oct 29, 2020 · 5 comments
Closed

Bug in AgentTicketPrint with DynamicField Type Title #590

StefanRother-OTOBO opened this issue Oct 29, 2020 · 5 comments
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bug Something isn't working as intended
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@StefanRother-OTOBO
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Hi,

The AgentTicketPrint view is not beauty at the moment. All fields from type Title are shown like:

Title: 1

We need to remove the value from print screen and format the view.

Thanks,

Stefan

@StefanRother-OTOBO StefanRother-OTOBO added the bug Something isn't working as intended label Oct 29, 2020
@StefanRother-OTOBO StefanRother-OTOBO added this to the OTOBO 10.0.6 milestone Oct 29, 2020
@StefanRother-OTOBO
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Good Morning,

this error occurs not only in AgentTicketPrint but also in AgentTicketZoom. Titles are always displayed with Title=1.

Thanks,

Stefan

@StefanRother-OTOBO
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Good Morning,

i have found another error, if a RexEx is entered in a dynamic field of type text, it does not appear in the customer interface.

Thanks!

Stefan

@svenoe
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svenoe commented Nov 6, 2020

PDFs are included in 63de46d except underlining.

svenoe pushed a commit that referenced this issue Nov 6, 2020
@svenoe
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svenoe commented Nov 6, 2020

Is included in TicketZoom. There are probably other occurrences of this, I'm for implementing other places as soon, as they are needed, at the moment.

In general the code around the title fields is not very pretty, as their general functionality differs quite a bit. If there are good ideas for this... (Maybe one should get rid of them altogether and introduce proper "sections" to the ticket masks as a separate feature.)

@svenoe
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svenoe commented Nov 12, 2020

Closing this issue for now. More work in this direction will be done in a separate issue.

@svenoe svenoe closed this as completed Nov 12, 2020
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