2492: Update developer onboarding ticket

.github/ISSUE_TEMPLATE/developer-onboarding.md

@@ -14,13 +14,29 @@ assignees: abroddrick
 
 ## Installation
 
-There are several tools we use locally that you will need to have.
-- [ ] [Install the cf CLI v7](https://docs.cloudfoundry.org/cf-cli/install-go-cli.html#pkg-mac) for the ability to deploy
+There are several tools we use locally that you will need to have. 
+
+- [ ] [Cloudfoundry CLI](https://docs.cloudfoundry.org/cf-cli/install-go-cli.html#pkg-mac) Note: If you are on Windows the cli will be under `cf8` or `cf7` depending on which version you install.
   - If you are using Windows, installation information can be found [here](https://github.com/cloudfoundry/cli/wiki/V8-CLI-Installation-Guide#installers-and-compressed-binaries)
   - Alternatively, for Windows, [consider using chocolately](https://community.chocolatey.org/packages/cloudfoundry-cli/7.2.0)
-- [ ] Make sure you have `gpg` >2.1.7. Run `gpg --version` to check. If not, [install gnupg](https://formulae.brew.sh/formula/gnupg)
-  - Alternatively, you can skip this step and [use ssh keys](#setting-up-commit-signing-with-ssh) instead
-- [ ] Install the [Github CLI](https://cli.github.com/)
+- [ ] [GPG](https://gnupg.org/download/)
+  - Make sure you have `gpg` >2.1.7. Run `gpg --version` to check. If not, [install gnupg](https://formulae.brew.sh/formula/gnupg)
+  - This may not work on DHS devices. Alternatively, you can [use ssh keys](#setting-up-commit-signing-with-ssh) instead.
+- [ ] Docker Community Edition*
+- [ ] Git*
+- [ ] VSCode (our preferred editor)*
+- [ ] Github Desktop*
+
+The following tools are optional  but recommended. For DHS devices, these can be requested through the DHS IT portal:
+- [ ] Slack Desktop App**
+- [ ] Python 3.10*
+- [ ] NodeJS (latest version available)*
+- [ ] Putty*
+- [ ] Windows Subsystem for Linux*
+
+\* Must be requested through DHS IT portal on DHS devices
+
+** Downloadable via DHS Software Center
 
 ## Access
 
@@ -37,7 +53,12 @@ cf login -a api.fr.cloud.gov  --sso
 
  **Note:** As mentioned in the [Login documentation](https://developers.login.gov/testing/), the sandbox Login account is different account from your regular, production Login account. If you have not created a Login account for the sandbox before, you will need to create a new account first.
 
-- [ ] Optional- add yourself as a codeowner if desired. See the [Developer readme](https://github.com/cisagov/getgov/blob/main/docs/developer/README.md) for how to do this and what it does.
+Follow the [.gov onboarding dev setup instructions](https://docs.google.com/document/d/1ukbpW4LSqkb_CCt8LWfpehP03qqfyYfvK3Fl21NaEq8/edit#heading=h.94jwfwkpkhdx). Confirm you successfully set up the following accounts:
+- [ ] Identity sandbox accounts - 1 superuser access account and 1 analyst access account.
+- [ ] Login.gov account to access stable
+
+**Optional**
+- [ ] Add yourself as a codeowner if desired. See the [Developer readme](https://github.com/cisagov/getgov/blob/main/docs/developer/README.md) for how to do this and what it does.
 
 ### Steps for the onboarder
 - [ ] Add the onboardee to cloud.gov org (cisa-dotgov) 
@@ -124,3 +145,19 @@ Additionally, consider a gpg key manager like Kleopatra if you run into issues w
 We have three types of environments: stable, staging, and sandbox. Stable (production)and staging (pre-prod) get deployed via tagged release, and developer sandboxes are given to get.gov developers to mess around in a production-like environment without disrupting stable or staging. Each sandbox is namespaced and will automatically be deployed too when the appropriate branch syntax is used for that space in an open pull request. There are several things you need to setup to make the sandbox work for a developer. 
 
 All automation for setting up a developer sandbox is documented in the scripts for [creating a developer sandbox](../../ops/scripts/create_dev_sandbox.sh) and [removing a developer sandbox](../../ops/scripts/destroy_dev_sandbox.sh). A Cloud.gov organization administrator will have to perform the script in order to create the sandbox. 
+
+## Known Issues
+
+### SSL Verification Failure
+Some developers using Government Furnished Equipment (GFE) have problems using tools such as git and pip due to SSL verification failurse. This happens because GFE has a custom certificate chain installed, but these tools use their own certificate bundles. As a result, when they try to verify an ssl connection, they cannot and so the connection fails. To resolve this in pip you can use  --use-feature=truststore to direct pip to use the local certificate store. If you are running into this issue when using git on windows, run ```git config --global http.sslbackend schannel```.
+
+If you are running into these issues in a docker container you will need to export the root certificate and pull it into the container. Ask another developer how to do this properly.
+
+### Puppeteer Download Error
+When building the node image either individually or with docker compose, there may be an error caused by a node package call puppeteer. This can be resolved by adding `ENV PUPPETEER_SKIP_DOWNLOAD=true` to [node.Dockerfile](../../src/node.Dockerfile) after the COPY command.
+
+### Checksum Error
+There is an unresolved issue with python package installation that occurs after the above SSL Verification failure has been resolved. It often manifests as a checksum error, where the hash of a download .whl file (python package) does not match the expected value. This appears to be because pythonhosted.org is cutting off download connections to some devices for some packages (the behavior is somewhat inconsistent). We have outstanding issues with PyPA and DHS IT to fix this. In the meantime we have a [workaround](#developing-using-docker).
+
+## Developing Using Docker
+While we have unresolved issues with certain devices, you can pull a pre-built docker image from matthewswspence/getgov-base that comes with all the needed packages installed. To do this, you will need to change the very first line in the main [Dockerfile](../../src/Dockerfile) to `FROM matthewswspence/getgov-base:latest`. Note: this change will need to be reverted before any branch can be merged. Additionally, this will only resolve the [checksum error](#checksum-error), you will still need to resolve any other issues through the listed instructions. We are actively working to resolve this inconvenience.