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[DOCS] Notify assignees when assigned to a case (elastic#147713)
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lcawl authored Jan 4, 2023
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Expand Up @@ -54,6 +54,42 @@ go back to your case.
After a visualization has been added to a case, you can modify or interact with
it by clicking the *Open Visualization* option in the comment menu.

[[add-case-notifications]]
=== Add email notifications

// tag::case-notifications[]
You can configure email notifications that occur when users are assigned to
cases.

For hosted {kib} on {ess}:

. Add the email addresses to the monitoring email allowlist. Follow the steps in
{cloud}/ec-watcher.html#ec-watcher-allowlist[Send alerts by email].
+
--
You do not need to take any more steps to configure an email connector or update
{kib} user settings, since the preconfigured Elastic-Cloud-SMTP connector is
used by default.
--

For self-managed {kib}:

. Create a preconfigured email connector.
+
--
NOTE: At this time, email notifications support only preconfigured connectors,
which are defined in the `kibana.yml` file. For examples, refer to
{kibana-ref}/email-action-type.html#preconfigured-email-configuration[Preconfigured email connector]
and {kibana-ref}/email-action-type.html#configuring-email[Configuring email connectors for well-known services].
--
. Set the `notifications.connectors.default.email` {kib} setting to the name of
your email connector.
. If you want the email notifications to contain links back to the case, you
must configure the {kibana-ref}/settings.html#server-publicBaseUrl[server.publicBaseUrl] setting.

When you subsequently add assignees to cases, they receive an email.
// end::case-notifications[]

[[manage-case]]
=== Manage cases

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