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VSCode doesn't show anything when Marketplace is offline #57901

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davicoradini opened this issue Sep 4, 2018 · 4 comments
Closed

VSCode doesn't show anything when Marketplace is offline #57901

davicoradini opened this issue Sep 4, 2018 · 4 comments
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bug Issue identified by VS Code Team member as probable bug extensions Issues concerning extensions verified Verification succeeded

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@davicoradini
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Issue Type: Bug

VS Marketplace is offline right now, when you try to find some extension it does not show anything.
I've tried reinstalling VSCode, removing all files from %user% folder, I've lost so many time before I saw that the marketplace is offline! It should have some error handling at least!

VS Code version: Code 1.26.1 (493869e, 2018-08-16T18:38:57.434Z)
OS version: Windows_NT x64 10.0.17134

System Info
Item Value
CPUs Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz (8 x 2395)
GPU Status 2d_canvas: enabled
checker_imaging: disabled_off
flash_3d: enabled
flash_stage3d: enabled
flash_stage3d_baseline: enabled
gpu_compositing: enabled
multiple_raster_threads: enabled_on
native_gpu_memory_buffers: disabled_software
rasterization: enabled
video_decode: enabled
video_encode: enabled
webgl: enabled
webgl2: enabled
Memory (System) 15.89GB (11.40GB free)
Process Argv C:\Users\davic\AppData\Local\Programs\Microsoft VS Code\Code.exe
Screen Reader no
VM 0%
Extensions: none
@vscodebot vscodebot bot added the extensions Issues concerning extensions label Sep 4, 2018
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vscodebot bot commented Sep 4, 2018

(Experimental duplicate detection)
Thanks for submitting this issue. Please also check if it is already covered by an existing one, like:

@mjbvz
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mjbvz commented Sep 4, 2018

Marketplace issues are tracked by #57851

Keeping this issue open to track improving the user experience when the marketplace is down

@chpxu
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chpxu commented Sep 5, 2018

@mjbvz How about a more useful error message that is returned if it detects it can't connect to the Marketplace like:

Unfortunately, we cannot seem to connect to the Marketplace at this time, please check back later and perhaps add a link to a Marketplace status monitor of some sorts, or integrate it right into the message itself?

EDIT: Assuming that the status is integrated right into the message, there could be additional info like Check your anti-virus isn't blocking connections to the server or Check your internet connection if necessary/relevant

@joaomoreno joaomoreno assigned sandy081 and unassigned joaomoreno Sep 6, 2018
@sandy081 sandy081 assigned ramya-rao-a and unassigned sandy081 Sep 6, 2018
@ramya-rao-a
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ramya-rao-a commented Sep 11, 2018

@beastdestroyer That is a good idea.

Updated to show We cannot connect to the Extensions Marketplace at this time, please try again later. when the request to connect to the Marketplace fails

Will continue to show the existing No extensions found. when the request is successful, but no results were found indeed.

Additional info from the http request status text will show up in the console (Help -> Toggle Developer Tools -> Console) as before.

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