The Events Viewer App is a Zendesk App that allows agents to view all Sunshine user events related to a user in a timeline. The app can be set to filter events by keywords, and lets agents search through or sort events, and view the attributes of a specific event on the ticket or the user's profile.
- User sidebar
- Ticket sidebar
- New ticket sidebar
- View list of user events on a user profile and ticket sidebar, including event description and creation date
- Filter list of user events by keywords
- Search for events based on description, date, source or type
- Sort list of events by name or date
- View event details (attributes)
- You must be on Zendesk Professional plan or above to be able to install private apps
- The User Events API is currently in Early Access. To enable the EAP, go to Zendesk Support > Admin > Manage > Sunshine > Settings and enable Events & Profiles API
Simply download this project as a ZIP file and upload it as a private app To create the events, please refer to the Sunshine API documentation to track events
You can update the settings below to customise the app's behaviour:
- Default description: define a default description for events with no description
- Keywords: define one or more comma-separated keywords for the app to show only events related to those keywords
- The app displays only events tracked against the support profile of a user
- Event creation date is is showing in GMT+0
- Attributes longer than sidebar width don't get wrapped around