Contact Us -- Feedback, Email Dataverse/Dataset Contact

[eaquigley]

---

Author Name: Gustavo Durand (@scolapasta)
Original Redmine Issue: 3099, https://redmine.hmdc.harvard.edu/issues/3099
Original Date: 2013-06-13
Original Assignee: Elizabeth Quigley

---

Based off 4.0 discussions so far, this is a description of how to handle this:

Contact method for dataverse admins (aka for open dataverses) and dataset authors:
Contact icon next to field, opens up form for contact, like in 3.6, ability for a user to check a box to have them receive a copy of the email they are sending to the author or DV admin

Sonia's original e-mail:

Hi guys:
We need some options for dealing with the "contacts" field in the dv template.
We are going to make some fields required and "contact" came up but we want to avoid issues like spam. We also noticed that few people actually contact the dataverse admin using the little icon in the top right screen of the dv page, maybe because they don't hover long enough to know it is there..so we can questions about data that should just go to the dv admin....
how can we fix this? Merce suggested a link somewhere on the "contact" field that would direct users to that very "contact dv admin" icon they seem to be oblivious to.....what do you think?
1-also, which email goes into that dv admin contact section when you have multiple dv admins?
2-and is there a way to avoid spam in the existing "contact" field?
3-can we just make the dv admin contact feature more prominant?

[eaquigley]

---

Original Redmine Comment
Author Name: Gustavo Durand (@scolapasta)
Original Date: 2013-06-13T20:00:00Z

---

Mike, can you take a lead on thinking through the user experience and setting up meeting with whoever should be involved (me, you, Sonia, Kevin, etc).

[eaquigley]

---

Original Redmine Comment
Author Name: Elizabeth Quigley (@eaquigley)
Original Date: 2014-02-11T22:37:50Z

---

Assigning this to me rather than Mike as this has been brought up again in regards to 4.0 and I didn't want to create a new ticket.

[eaquigley]

---

Original Redmine Comment
Author Name: Elizabeth Quigley (@eaquigley)
Original Date: 2014-03-28T19:26:07Z

---

1. There is now an Email Dataset Contact button on each Dataset page that is connected to the contact field for the dataset
2. Need to add the Email Dataverse Contact button in for Open Dataverses

[eaquigley]

---

Original Redmine Comment
Author Name: Elizabeth Quigley (@eaquigley)
Original Date: 2014-03-31T18:04:25Z

---

Elizabeth Quigley wrote:

1. There is now an Email Dataset Contact button on each Dataset page that needs to be connected to the contact field for the dataset
2. Need to add the Email Dataverse Contact button in for Open Dataverses

[eaquigley]

---

Original Redmine Comment
Author Name: Gustavo Durand (@scolapasta)
Original Date: 2014-04-11T20:57:26Z

---

for #2) we will have an email button for all dataverses

An open question is whether someone can hide the buton for either dv or dataset. Elizabeth with discuss with Merce.

[eaquigley]

Spoke to @mheppler about this a week or so ago and the form @thenaomiday created for Feedback, can be used for the Dataverse & Dataset contact buttons.

[eaquigley]

Related to #658

[mheppler]

The "Feedback" link in the header now links to a functioning contact popup for the Dataverse installation on the demo server. This feature will be expanding to utilize the contact popup for dataverse and dataset contact buttons as well. Ticket #658 outlines additional features that those workflow might require. I am sending this ticket to QA, and leaving the newer ticket open, for the expanded details of this feature.

[kcondon]

OK, so it looks like email buttons solved the primary requirement and Mike's demo feedback form provides the essential form design. Last, the ticket Mike references has additional form/workflow issues not covered by this ticket.

Closing ticket